Refund policy

Return and Refund Policy

Hostelune sells digital products and personalized digital services. Because digital files and access materials can be supplied immediately after purchase, we do not offer change-of-mind refunds once digital content has been delivered or accessed.

This policy does not exclude or limit any rights you may have under the Australian Consumer Law or other applicable consumer law. Where a product or service does not meet an applicable consumer guarantee, you may be entitled to a remedy such as a repair, replacement, refund, cancellation or compensation, depending on the circumstances.

If you experience a problem with your purchase, contact service@hostelune.com with your order number and a description of the issue.

Personalized orders

Personalized work is prepared using the information and assets supplied by the customer. Customers are responsible for checking property-specific information, including access instructions, contact details, house rules, safety information and emergency information, before using the finished materials with guests.